We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@dopeheadstores.com OR 09156665055 Please note that returns will need to be sent to the following address:
Dopehead Stores, 601, Navkar Avenue A-2, bh ICICI bank, DSK Ranawra road, Bavdhan, Pune, Maharashtra, 411021
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can always contact us for any return questions at info@dopeheadstores.com OR 09156665055
Please note that shipping may be subject to delays due to unforeseen circumstances. The Estimated Time of Arrival (ETA) displayed on the product page is provided solely as an estimate and does not constitute a commitment. We appreciate your patience and understanding.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note that customized products are non-returnable, as they are designed to meet your specific requirements. We will do our best to ensure that your customization needs are fully satisfied.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dopeheadstores.com.
